Winnipeg, the capital city of Canada’s Manitoba province, is known as the “Gateway to the West” for its rich history as a railway and transportation hub.
It’s the home of the Winnipeg Jets hockey team and also the base of operations for Rui Chaves of Titanium Custom Homes.
In 2001, Titanium began as a small company focused on hands-on, one-on-one interactions with clients. It now builds 10 to 12 custom homes a year in the Winnipeg area and has worked closely with Canadian TV host and home improvement contractor Mike Holmes.
“Mike Holmes is all about a home that’s built right—and built right the first time,” says Chaves, Titanium’s president and co-founder.
“That’s our philosophy, too. Our standard spec sheet exceeds minimum code in most of its aspects.”
From a tech perspective, Titanium owes much of its recent success to its four-year partnership with The Accurate Technology Group, a custom low-voltage integrator based in Winnipeg. Accurate’s staff of technical design consultants works with new home buyers to design and integrate systems including A/V, security and automation controls for HVAC and lighting.
“In our work with Accurate, our goal is to be proactive, to figure out how to ‘future-proof’ the home, prewiring for tech that the homeowners will want to add afterward,” says Chaves. “It takes a lot of capital to build a custom home from the ground up, so the customer might not have their dream audio or automation system right away while focusing on cabinets and flooring. We want to set our clients up for future expansion. It’s an added value to stay one step ahead.”
Laurence Rosenberg, president of Accurate, admires Titanium’s focus on customer interaction, a trait that is entwined in his own company’s DNA.
“Once the initial plans are set, our designers meet with Rui’s clients throughout the process. Within our office we have a full-blown house with all the technology, and we take each client through the show house to manage their expectations and to design the systems that meet their lifestyles—from Elan g! Entertainment and Control Systems at the higher end to Honeywell or Nest thermostats at the entry level.”
Accurate has a partnership agreement with Manitoba Telecom Services and is responsible for wiring all newly built homes in Winnipeg and the surrounding areas for TV, Fion Fibre internet and phone service.
“As a result of working with Manitoba homebuilders like Titanium for the past 26 years, we have developed our own OnTrac system, which allows us to be virtually invisible to the builder,” Rosenberg says.
“Our office staff ensures that all designs are meticulously documented for our licensed technicians to deliver what was promised when it was promised.
And our installation/service staff works closely with site managers to time installations to avoid any disruption to the overall building process.”
Sounds like the kind of seamless process that American builders ought to emulate!