Homebuyer Tech Onboarding & Education

The homebuyer’s customer experience with technology has long been the “crazy aunt in the basement” no one wants to talk about. Most negatives stem from underutilization and user errors, and often the root cause is not poor-quality products or installation but the lack of orientation, training, and ongoing user support. This session will detail best practices and how you can collaborate with your trade partners to make tech a huge plus on your net promoter scores and raving fan referral generator.