Optimizing the Home Tech Ownership Experience: From Remote Monitoring and Management to System Expansions

The homebuyer’s customer experience with technology has long been the “crazy aunt in the basement” no one wants to talk about, with negatives ranging from underutilization of systems to horrible opposite effects. Often, the cause is not the quality of products or installation but poorly thought through orientation, training and ongoing user support. This session details best practices and ways to collaborate with your trade partners to make tech a significant plus on your net promoter scores.